Privacy Policy
This Privacy Policy describes how QLink (formerly known as Bureaucracy Buffer, operated by Surjeet Halder, having its operational office in Noida, Gautam Buddha Nagar, Uttar Pradesh – 201301, India) collects, uses, stores, and protects your personal data and identity/academic documents when you use our mobile application and official website. This policy is drafted in strict compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2023 (India).
1. Information & Documents We Collect
- Account & Contact Information: Full name, email address, mobile phone number, and city/state when you register or create a service request.
- Service-Specific Paperwork & Proofs: Depending on the bureaucracy service you request (such as CBSE 10th/12th marksheet corrections, private candidate/compartment forms, board migrations, or Government ID updates), you may voluntarily upload copies of marksheets, certificates, Aadhaar card, PAN card, Voter ID, passport-size photographs, or sworn affidavits.
- Chat & Application History: Plain-language descriptions of your issue, messages exchanged with your assigned QLink Bureaucracy Agent, and application tracking logs.
2. Purpose of Data Collection & Processing
We collect and process your data strictly for fulfilling the specific paperwork concierge request initiated and authorized by you:
- Generating an accurate, customized document checklist and stamp-paper affidavit format.
- Verifying details across your academic certificates and government ID proofs to prevent form rejection.
- Drafting, filling, and submitting applications on official portals on your explicit authorization, and tracking status with regional offices.
3. Payment Processing & Security (Razorpay Compliance)
All online payments for QLink service fees are processed securely through Razorpay, a PCI-DSS Level 1 compliant payment gateway. QLink does not collect, store, or have access to your credit/debit card numbers, CVV, NetBanking credentials, or UPI PINs on our servers.
4. Document Storage, Retention & User Deletion Rights
Uploaded documents are encrypted in transit (TLS 1.3) and at rest. Your identity and academic documents are never sold, rented, or shared with any unauthorized third party or marketing agency. Once your service request is marked Completed, you may delete your uploaded documents immediately from the Documents tab in the QLink app, or email us at surjeethalder151@gmail.com for immediate permanent erasure.